Does my Charmaleena Jewellery have a warranty / guarantee?
Charmaleena will repair or replace manufacturing faults free of charge within one week of date of purchase for gold jewellery. .
What do I do if my Charmaleena jewellery is lost or stolen?
The warranty does not entitle you to replacements or refunds for lost or stolen items.
My Charmaleena jewellery is damaged. What should I do?
We politely request that faulty or damaged items are returned to a retailer to be sent to our Repairs and Services Department for assessment. The store will be able to keep you up to date with the progress of your repair/replacement and the item will be returned to the store when the assessment/repair is complete.
Can my Charmaleena jewellery be repaired?
This depends on the work required and will be evaluated on assessment.
We offer a repairs service , charges must be paid to a Chamraleena retailer.
In some circumstances it may not be possible to repair the damage caused.