FREQUENTLY ASKED QUESTION

What shipping options are available on Charmaleena.com?
We ship within K.S.A. or worldwide via UPS. You should receive your order within 4-5 business days. All orders
placed on weekends, please allow one additional business day for delivery.

 

What payment methods are accepted on Charmaleena.com?
We accept the following forms of payment on Charmaleena.com: American Express, Visa, MasterCard and bank transfers.

 

Will my Charmaleena purchase arrived gift wrapped?
Yes, it will arrive in our exclusive pouch and gift box. A certificate and care card are enclosed.

 

 

Can I include a personalized gift message with my purchase?
Yes, please make sure you check out our gifts and celebrations page to include your personalized message.

 

 

How can I check an order I placed on Charmaleena.com?
You can log into your account to track recent orders.

 

 

What if I need extra help or advice about my purchase?
Please email us at info@charmaleena.com or call us any of these mobile numbers +966 565659727,+966 566629838
or office landline number +966126121377. Our office hours are from Sunday to Thursday 10:00 am to 9:00 pm
(UTC / GMT +3 Hours). Saturdays, 5:00 pm to 9:00 pm (UTC / GMT +3 Hours).

 

 

Do other websites or stores sell authentic, Charmaleena jewellery?
Yes, please check out Charmaleena.com or Sauce Rocks store for Charmaleena pieces in Dubai.

 

 

Where can I report possible counterfeit design or a website that is selling Charmaleena knock-offs?
Please email us at info@charmaleena.com or call us on any of these numbers mobile +966 565659727,
+966 566629838 or landline number +966126121377.

 

 

Does Charmaleena Jewellery offer warranty on the jewellery?
Yes, we offer a one-year warranty on all items from the date that the item was purchased. We provide you with
a certificate made in 18k gold and diamonds, we certify that this is an authentic Charmaleena jewel.

 

 

How would I determine my ring / bracelet / necklace size?

For sizing concerns, please check out Charmaleena Sizing Chart.

 

 

Can I shop without creating an account?
We recommend you to create an account with us to track your orders.
I have lost my item or it has been stolen
Unfortunately, the one year warranty doesn’t cover the loss or theft of any items.

 

I have lost my item or it has been stolen

Unfortunately, the one year warranty doesn’t cover the loss or theft of any items.

 

 

What address details do you need for delivery?

We require you complete the following fields for your delivery address in the checkout process:

  • Phone Number
  • Email
  • Building / Villa Name and / or Number
  • Street Name
  • City
  • State / Province
  • Postal Code / Zip Code (if applicable)

 

How can I choose currency I pay in?
You are able to pay on the website in 4 currencies – British Pounds Sterling, American Dollars, Saudi Arabian
Riyals and Euros. To change the currency the product prices are shown in and you pay for your order in, select
the drop down arrow on the top navigation of the site. This drop down lets you change your currency.

 

 

Is my personal information kept private?
We will treat all your Personal Information as confidential. We will keep it on a secure server and we will fully
comply with all applicable K.S.A. Data Protection and consumer legislation from time to time in place. We confirm
that any Personal Information which you provide to us (or which is available on public registers) and any User
Information from which we can identify you, is held in accordance with the registration we have with the Data
Commissioner’s Office. We use your information onl y for the purpose of processing your orders, including
despatch, payment and returns.

 

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