RETURN & EXCHANGE POLICY
- The piece of jewellery can be refunded in one (1) day if there are any factory defects. We will be happy to change it within 7 days from the date of purchase, provided you have the original invoice and the item is not used.Refund may be accepted within one day of the initial purchase date when accompanied by the original sales receipt, Refund will be done by bank transfer under the initial customer account and may take up to 14 working days, client will have to provide his account’s IBAN number.
- All merchandise returned for exchange must be in unused perfect saleable condition with original sales receipt and packaging.
- The customer must bring back the complete product, including the packaging, instructions leaflet (with the warranty certificate on the final page) and the product certificate, unless it will not be exchanged.All merchandise returned for exchange must be in unused perfect saleable condition with original sales receipt and packaging.
- Any specifically custom made designs requested by the clients, cannot be replaced, refunded and exchanged.
AFTER SALES POLICY
- Our Customer are kindly asked to carefully read and apply the care guidelines to ensure the longevity of their exceptional Charmaleena products.
- In case of damage, we recommended to bring the item back to our store for further evaluation and potential repair in our dedicated workshop.
- These repairs could be the customer charge, depending on the outcome of the products evaluation, or any product’s misuse.
- The repair procedure may take a several weeks depending of the type of repair, The client will be informed about the repair lead time, and will be done upon his approval.
- A deposit can be recovered by the customer in the following cases only:
- Unavailability of item after the deposit is paid.
- Deposit for any custom-made jewellery upon request are non-refundable.
- The piece must be paid in full if specially designed piece(s) is requested.
- The amount paid is non-refundable if the specially designed piece(s) are returned.
- Once custom-made piece(s) requested are done and received by client, piece(s) are non-exchangeable.
- The delivery date of order is subjected to change depending to the courier.